1) Who we are
Still Brook Studio (“we”, “us”, “our”) is a boutique styling collective based in the UK.
- Legal name: Still Brook Studio
- Registered No.: 19995039
- Address: 8 Grace Junction, Port Millie, OL12 7TX, UK
- Email: [email protected]
- Phone: +44 8021 112 4359
2) Scope
This policy applies to our website at stillbrookstudio.sbs (including index.php, blog.php, about.php, contact.php and related pages) and any services offered through it (e.g., contact form submissions, consultation bookings). It does not apply to third‑party sites we link to.
3) Data we collect
3.1 Data you provide
- Contact details: name, email, phone, message content (via the contact form or email/phone).
- Order/booking details: service requested, appointment preferences, billing-related details if applicable.
- Communications: feedback, survey responses, support inquiries.
3.2 Data collected automatically
- Device and usage data: IP address (short‑lived), browser type, pages visited, time spent, referrers, and similar diagnostics.
- Cookies and similar technologies: see Section 6 for details and choices.
- Analytics and pixels: when you consent, we load Google Analytics and the Meta (Facebook) Pixel to understand site performance and content effectiveness.
4) Legal bases (UK/EU)
- Consent: for analytics/pixels and certain marketing communications.
- Contract: to provide requested services (e.g., consultations, orders).
- Legitimate interests: to operate, secure, and improve our services, prevent abuse, and respond to inquiries (balanced against your rights).
- Legal obligation: to comply with applicable laws (e.g., tax, accounting).
5) How we use your data
- Provide and improve our services, website, and content.
- Respond to inquiries and manage appointments or bookings.
- Personalize content and measure performance (with consent for analytics).
- Maintain security, prevent fraud/abuse, and enforce policies.
- Comply with legal requirements and resolve disputes.
6) Cookies and similar technologies
We use essential cookies for core functionality and, with your consent, analytics/performance cookies to improve content. You can manage your preference via the cookie banner or “Customize” button on any page.
- Essential cookies: required for basic site operations and cannot be switched off.
- Analytics/performance: help us understand how pages perform and what content is most helpful. These load only if you choose “Accept all” or enable analytics in preferences.
We store your cookie preference in localStorage (key: cookieChoice) so that your choice persists. You can change your preference anytime via the cookie “Customize” option.
7) Sharing your data
- Service providers (processors): hosting, content delivery, email, analytics (if consented), and similar partners who process data on our behalf under contract.
- Payment/booking providers: if you book a paid service, limited data may be shared to process payment and scheduling.
- Professional advisors: legal, accounting, or insurance where necessary.
- Legal/disclosure: to comply with law, enforce agreements, or protect rights, safety, and security.
- Business transfers: in the context of a merger, acquisition, or asset sale, subject to confidentiality and notice where required.
8) International transfers
Where data is transferred outside the UK/EEA, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions, as applicable.
9) Retention
We keep personal data only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting obligations. Retention periods vary by data type and context (e.g., inquiry records vs. transactional records).
10) Your rights
Depending on where you live (e.g., UK/EU), you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing, including profiling.
- Withdraw consent where processing is based on consent (e.g., analytics).
- Receive a copy of your data in portable format (data portability).
- Lodge a complaint with a supervisory authority (e.g., the UK ICO at ico.org.uk).
To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests.
11) Children’s privacy
Our site and services are not directed to children under 13. If you believe a child provided us with personal data, contact us and we will address it promptly.
12) Security
We use administrative, technical, and organizational measures appropriate to the risk to help protect personal data. No method of transmission or storage is fully secure; risks remain.
13) Changes to this policy
We may update this policy from time to time. Material changes will be indicated by updating the “Last updated” date and, where appropriate, additional notice.
14) Contact
Email: [email protected]
Address: 8 Grace Junction, Port Millie, OL12 7TX, UK
